Banks & financial institutions
Regulatory requirements + strict audit + full data isolation. A dedicated physical server covers all three simultaneously. On-premise deployment possible in discussion.
🏢 For chains with >10 locations / >50 POS · banks · distributors · 100M+ MDL revenue retail
SGApps Enterprise — dedicated server, allocated engineer, SLA on request
For high volumes with strict requirements: physical server dedicated to your business, allocated engineer (the same person knows you, intervenes personally), direct phone line, on-site 4 visits/month in Chisinau, 60 hours of customizations/year. From 20,000 MDL/month.
🖥️ Dedicated physical server · for your business
👨💼 Allocated engineer · same person, direct phone line
📞 Direct phone line to your engineer · business days Mon-Fri 9-18 + critical-incident 24/7 escalation channel
🛠️ 60h/year customizations · custom flows included
Dedicated architecture + support
What you buy with Enterprise vs. the other packages — visually in 2 seconds.
Graduated isolation · 5 levels
Support model · Standard vs. Enterprise
Who chooses Enterprise
Enterprise is NOT for every large chain. It's for those with specific requirements for human support + isolation.
Large distributors
Massive volumes (multi-warehouse, hundreds of POS units at customer sites), custom integrations with internal 1C, with partner ERPs. 60h/year customizations cover the majority of dedicated flows.
Chains with >10 locations · >50 POS
When volumes exceed the Super profile (~8,000 receipts/day, ~30,000 SKU), Enterprise becomes necessary for predictable performance + dedicated support proportional to the impact of a failure.
Companies with contractual SLA requirement
If your internal / audit / customer contract requirements call for a signed SLA with financial credit on breach — we discuss a custom offer with a firm cap and clear exclusion clauses.
What Enterprise includes beyond Super
Enterprise includes everything in Super (extended multi-location, isolated LXC/VM instance, 20+ POS, 20+ multi-provider sites), plus the following:
Dedicated phone
Business days 9-18 (Monday-Friday), direct number to your account manager — no queue at the switchboard. Response targets are indicative, based on practice — not contractual guarantees.
Priority e-mail
Typical indicative target ≤4h during business hours 9-18 (Monday-Friday). Telegram / WhatsApp with the dedicated engineer — access during business days 9-18.
Dedicated engineer
The same person knows you, understands your flow, intervenes personally. Doesn't send you through multiple escalations. Serves as technical account manager + first responder for your emergencies.
On-site included
4 visits / month in Chisinau included (extra visits at prorated per-kilometer cost). 1 visit / quarter anywhere in MD included, remainder at transport cost (other cities included on request in a personalized package).
Allocated engineer · direct phone line
You talk to the engineer who knows your instance, not to a ticket queue. Proactive incident communication (status page, e-mail, Telegram). Full definitions for critical incidents, off-hours contact channels and rates for interventions caused by external factors (internet, hardware, operator) — in the docs and in the contract.
Customizations · 60h/year included
60h/year dedicated development for your specific flows. The first 2 custom integrations with other systems (internal ERP, custom CRM, BI dashboard) — included. Personalized operator manual + train-the-trainer for your IT team.
Dedicated physical server
Not an isolated VM in shared cloud — physical hardware dedicated to your business, in an ISO 27001 certified European datacenter. Exact physical location (MD / EU) and datacenter partner — discussed individually at contracting, communicated in the DPA. Instance snapshot + personalized backup, tailored to your case (frequency, RPO, retention). See Per-client infrastructure.
Indicative SLA + proactive communication
Indicative uptime target ~99.95% + proactive incident communication (status page, e-mail, Telegram). Volume figures and uptime targets are indicative for the package's typical profile. Controlled overages are accommodated with sized headroom — we don't silently block at the limit. These are not contractual guarantees with financial credit — for a signed SLA, see the section below.
In production on our platform
Group businesses run on the same stack we offer to Enterprise clients. Every module runs first in the group's businesses, then reaches customers.
LUT.MD →
Lucrări Utilaje Tehnice SRL — industrial machinery.
FURAJE.MD →
Lucrări Utilaje Tehnice SRL — B2B + B2C feed trade.
ZOOTOP.MD →
Lucrări Utilaje Tehnice SRL — B2B + B2C animal husbandry products.
Payments SGApps.IO →
SGApps Labs SRL — B2B + B2C sales management store.
Plus our production workshop (CNC + laser cutter, plywood decorations) belonging to SGApps Labs SRL — runs on the same ERP.
🔒 We do not list client names publicly. Confidentiality of the name, figures and configuration is our default — not the exception. Named references, concrete volume figures, instance screenshots — on request, after NDA. When you become an Enterprise client, the same rules apply to your name.
Contractual SLA with credit · discussed individually
For clients with a strict signed-SLA requirement, we can discuss a custom offer separate from the standard Enterprise package:
What we could sign
SLA with financial credit when the target uptime is breached, with a firm cap at the value of your subscription for that period. The credit amount does not exceed what you paid for that month — we avoid disproportionate exposure.
Clear exclusion clauses
Excluded: force majeure, massive DDoS attacks, third-party infrastructure issues (ISP, hosting hardware), planned maintenance announced 48h in advance. Explicitly enumerated in the contract, no surprises.
How we discuss it
It's not part of the standard Enterprise package — discussed individually after understanding your needs. Free initial discovery to evaluate whether it makes commercial sense for your case.
Cost + onboarding · indicative
Monthly subscription · 20,000 MDL/month
Discussable starting here — at this stage we discuss everything technically and commercially possible based on your scope.
Equivalent indicative market rate: ~50,000-150,000+ MDL (SAP Business One full deploy, Microsoft Dynamics 365 BC enterprise tier, or Toast/Lightspeed enterprise multi-location).
One-off setup
From 40,000 MDL, quoted individually after discovery. Includes: server installation, data migration, isolated tenancy configuration, internal IT team training, personalized documentation.
Onboarding + go-live
Onboarding: 4-8 weeks dedicated. Indicative go-live: ~6-10 weeks — depends on contract complexity. Milestone-based invoicing, not 100% up-front.
Documentation for pre-contract evaluation
📋 Complete pack for the legal + IT department. All documents below are current published versions, ready for evaluation. Personalized versions (DPA + SLA + Enterprise contract adapted to your case) are sent by e-mail after the first request, with or without prior NDA — your preference.
Enterprise package — full details
What's included, what isn't, how onboarding works.
Open docsPer-client infrastructure
Dedicated physical server, isolation, instance snapshot + personalized backup on request.
Open docsContracts & DPA
Master SaaS contract, DPA, employee notice.
Open docsDPIA · templates
Our DPIA as controller + template for the beneficiary's (client's) DPIA.
Open docsSub-processors
Complete register of sub-processors (European DC partner, external services) — communicated to clients under NDA at contract signing. Regions, roles, DPO contacts.
Open docsRoPA · processing activities
Record of Processing Activities — full register of personal data processing activities.
Open docsBreach response runbook
How we respond to security incidents, 72h obligations.
Open docsBackup & monitoring
Instance snapshot on request + personalized backup adapted to your requirements. Self-service export anytime (JSON/CSV/XML).
Open docsSecurity & TOM
Technical + organizational measures, tamper-proof audit.
Open docsWe start with discovery
We sit down 1-2 hours with you + your team (IT + business + possibly legal) — we go through the business scope, compliance requirements, necessary integrations. At the end we give you an offer with a clear breakdown.
Enterprise discovery
Technical support
Phone
Schedule a call