ERP for retail chains — one instance, multiple locations

"I don't know what's being sold today at each location"

Live dashboard with sales/hour per POS, aggregated turnover vs. the 7-day average, alert when a POS drops below 40% of its own average. No waiting for tomorrow's report.

"Transferring goods between stores is a nightmare"

Transfer note between locations with status (created / sent / received / discrepancy). Destination-store manager validates the received quantities — differences appear automatically as a note. No Excel sheets, no phone calls.

"Supplier invoices get lost"

Automatic e-Factura import from SFS → validation against open PO → received into stock with 1 click. Local cache on top of SFS for history. No more hunting for last week's invoice.

"The cashier changes prices without me knowing"

Granular RBAC — cashier sees POS, changes only discount ≤ a defined limit. Store manager sees their stock, edits purchase orders. Owner sees everything. Every action is audited with timestamp + user.

"I change prices and lose the history"

Versioned configurations — you change today's price for Coca-Cola at store 3. Yesterday's receipts keep yesterday's price. 1-click revert if you break it. Audit log with what changed, who, when.

"I don't notice when a product runs out of stock"

Notifications Watcher — live alerts on dashboard + audio + browser push when a key product's stock drops below threshold. Defined per store (Coca-Cola at Store 1 has a different threshold than Store 3).

Multi-location POS

4-10 concurrent POS (Standard / Extra). Each sees its own stock + synced catalogs. Transfer orders between stores directly from POS. Layout customizable per store.

Central warehouse

Receiving from supplier with e-Factura import, allocation per store with transfer note, status tracking (created/sent/received). Periodic reconciliation with physical inventory. Discrepancy with mandatory reason.

e-Factura B2B & B2C

Invoice issuance per company with autocompletion of taxpayer info from SFS. Automatic import of supplier invoices. Local cache for history. Unlimited — we don't charge per document.

Fiscal cash register · CIECC integration

Integration with CIECC-certified cash registers (existing third-party modules — Intelect-Soft and other SFS-certified vendors). Our own module SGAPPSFISCAL — under CIECC review (ECC Category 3, Annex 1: retry × 3, 14-day tracking, MEV QR on receipt). See MEV details.

Multi-location reports

Aggregated dashboard with drill-down per store. Store comparison (top, bottom, average). Pareto analyses — do 20% of products bring 80% of revenue? Category trends. Native CSV/XLSX export.

Notifications Watcher

Dashboard + audio cue + browser push for: stock below threshold, sales anomalies (POS X dropped below 40% average), integration errors (MEV timeout, SFS lag), goods-receipt approval.

Granular RBAC

Predefined roles: cashier, store manager, purchasing manager, owner. Custom on request. Every action audited with timestamp + user + result. Audit log tamper-resistant by design.

Public site + online catalog

One public site per package (Extra: 5 sites), with catalog synchronized to stock, MIA on request, Google-compatible taxonomy for native SEO on products.

Self-service export + hosting backup

Full data export (JSON / CSV / XML) via UI + API, whenever you want — backup copy on your own infrastructure. On top, automatic backup provided by the hosting provider. For strict frequency/RPO requirements — individual quote.

Standard · 2,500 MDL/month

Best fit: chain with 2-4 locations, ~1,500 receipts/day combined, up to 5,000 SKU, 4 concurrent POS, 1 public site.

Infra: allocated quotas. Support: email ≤2 days + Telegram post-onboarding. SLA target: ~99.9% — indicative internal target, not a contractual guarantee.

Extra · 3,500 MDL/month

Best fit: chain with 4-10 locations, ~4,000 receipts/day, up to 15,000 SKU, 10 concurrent POS, 5 sites (multi-provider).

Infra: firm quotas + isolated storage. Support: email ≤1 day + priority Telegram. SLA target: ~99.9%.

Beyond Extra?

If you have more than 10 POS or 5 sites, see Super / Enterprise. Isolated LXC instance, dedicated server, assigned engineer, proactive communication on incidents.

Micro → Super · working hours

Support via email + Telegram during working hours Monday-Friday 9-18. Indicative email response target: ≤5 business days (Micro) → ≤1 business day (Super). We do NOT offer general 24/7 support on these packages — if your business runs weekends with a requirement for immediate human intervention, move to Enterprise.

Enterprise · 24/7 emergency escalation channel

On Enterprise: dedicated phone Mon-Fri 9-18 + 24/7 escalation channel for critical system downtime (POS fully blocked, MEV blocked, e-Factura not working). First 8h/month included; the rest is chargeable. This is NOT general 24/7 support — it's the emergency line for incidents that halt production.

What you do for a P0 incident at 20:00

The system is designed to keep selling offline on the local POS through short interruptions — fiscal receipts transmit when the connection returns (14-day legal limit). For in-depth investigation outside Mon-Fri 9-18 → discussion about moving to Enterprise, or the "Off-hours support" option quoted individually from Add-ons.