✓ In production · restaurant · pizzeria · cafe · bar
HoReCa ERP — one system for the whole venue
In 7 business days your entire venue runs from a single
system: table orders, automatic routing to kitchen / bar, dedicated
kitchen display, fiscal checkout straight from the order, shift report
with SNC journal for the accountant.
Fiscal POS touchscreen — configurable grid with product tiles featuring photos, editable by the administrator or users with the right permissions; live cart + numeric keypad
🧾 Configurable pre-bill: pre-check printed on request before payment — customized layout, with/without detailed VAT, configurable validity
🍳 Kitchen order ticket: automatic generation + printing when the order is sent — dedicated printer per division (kitchen / bar / pastry)
📱 Server panel (mobile tablet): orders at the table directly with the customer, split on send by division, notification when ready
🖥️ Kitchen display for the chef: active orders on a large screen with status (new → in progress → ready), touch to mark-done
💳 Separate checkout panel for the cashier: dedicated POS for cash-out with a view of all open tables, taking payment in parallel with the server
🪑 Table orders: open / partially open / closed; table joining (join tables) for large groups
✂️ Split-bill: one order split into 2+ receipts (per person, per item, by percentage)
🔀 KDS routing per division: bar → bartender, hot food → chef, dessert → pastry chef; each sees only what belongs to them
⏰ Shift management + tips distribution: open/close shift, shift report, tips distribution per server with a configurable rule
Real scenario · pizzeria with 30 tables
A typical evening flow, condensed — it shows how all modules work
together without manual handoff between them.
19:42
Maria opens the table
Tablet → + New table → "Room 1, Table 3, 2 people". The order gets an ID (e.g. M3-1942) and stays open until checkout.
19:44
3 products → 3 divisions, automatically
Pizza Margherita (Kitchen Hot) + Greek Salad (Kitchen Cold) + still water (Bar). The system detects the division per product and generates 3 production tickets simultaneously. Cooks receive the tickets on their tablets with Accept / Reject.
20:02
Additions to the same table
The customer also orders Tiramisu + 2 coffees. They are added to order M3-1942 without closing it — Tiramisu to Dessert, coffees to Bar. 2 new production tickets, same order.
20:36
The cashier closes out in 3 seconds
Andrei taps Check out order → picks M3-1942 → the cart pre-populates. Chooses cash / card / e-Factura, confirms → MEV fiscal receipt issued in 3 seconds. The table becomes free, the shift report updates.
Everything is integrated: kitchen display → order → fiscal receipt → SNC → shift report — no double typing, no manual sync, no separate spreadsheets.
What the HoReCa package includes
All modules described below are in production — not
roadmap, they are live features used by real clients.
🪑
Table orders
The order stays open until checkout. Table map with live status. Multi-zone (dining room, terrace, VIP), multi-POS (dining room + terrace, or 2 locations).
🍳
Kitchen & bar divisions
Kitchen-hot, kitchen-cold, bar, dessert, coffee — self-service in standard packages or configured by us at onboarding in Extra HoReCa. Automatic product → division routing, reconfigurable at any time.
📋
Kitchen display
Web app on a tablet per division, workflow Accept → Start → Ready → Deliver. The chef receives audio alerts, the server is notified when it's ready.
📄
Production & consumption tickets
Production ticket per division with exact quantities. BOM auto-exploded for ingredient consumption. Pre-prep BOM from the kitchen view — estimate + run cycle.
⚠️
Waste with reasons
Waste selectable from a nomenclator + free-text note. Anomaly detection with rolling-window + stddev. Manager approval for waste above threshold. Cancellation with exact reversal.
💰
MEV fiscal checkout
Check out order button → MEV fiscal receipt issued instantly. Cash, card, e-Factura (when the customer asks for a company invoice). Configurable receipt layout, custom notes per order.
👥
Standard roles
Server, chef, shift manager, cashier — with granular per-operation permissions. Each role sees only what is relevant to them.
📊
Shift report
Productive vs. waste, anomalies, tipping per server (interactive, adjustable percentage), comps / on-the-house / staff meals. Filters on invoice lists.
📚
Moldova SNC journal
The accountant automatically receives postings to accounts 611/711/712/713/714 in line with the National Accounting Standards. Monthly export for the VAT return.
🌐
External order channels
Orders from external channels (food-delivery apps, marketplaces, forms on your own site, phone calls) enter the ERP with mapped SKUs, decrement stock per the defined BOM, and issue the correct fiscal receipt. External SKU → internal SKU mapping is configurable per channel. Turnkey integration with a specific channel API — quoted individually after API assessment.
What it looks like in production
Real captures from the platform — kitchen display, table orders, fiscal POS, shift reports. Not mockups.
3 tickets generated simultaneously across different divisions: kitchen-hot (×2 pizza) + kitchen-cold (×1 salad) + bar (×1 water). Tickets run in parallel — pizza ~14 min, salad ~5 min, water instant sync.
19:50–19:58
Delivery at each ticket's own pace
Salad at 19:50 (5 min), water at 19:51 (instant), pizzas at 19:58 (14 min). They don't wait on each other — the chef gets a notification per division, the server is alerted when it's ready.
20:15
Wave 2 · 2× Tiramisu + 1× Coffee + 1× Tea
Maria opens order M5-1942 from the "active" menu, adds the new lines, taps Send. 2 new tickets: dessert + coffee (coffee+tea grouped). Same order, parallel flows.
20:35
Wave 3 · 2× Limoncello (traditional at the end)
1 ticket on the bar. Accumulates on the same order M5-1942.
20:42
The cashier closes out in 3 seconds
Picks M5-1942, the cart pre-populates with all 3 waves aggregated. Cash / card / e-Factura → MEV fiscal receipt issued instantly. The table becomes free, shift report updated automatically.
HoReCa in any package · you pay per POS, not per location
💡
We do not charge per location. You pay one package + a small fee per point of sale.
You have 2–3 points of sale under the same company (dining room + terrace + garden, or 2 stores)? With us you don't multiply the package — you pay only +80 MDL/month per additional POS. It's a deliberately small fee because we're interested in you opening as many points as possible, not in penalizing you for growth.
Example: Start package (700 MDL) with 3 active POS under the same company = 700 + 2 × 80 = 860 MDL/month total. Not 3 × 700 = 2,100 MDL as a provider licensing per location would charge.
HoReCa & BOM are available as a module in any package — including Micro (150 MDL) and Start (700 MDL). The difference between packages is who does the initial configuration: self-service in standard packages, configured by us at onboarding in Extra HoReCa / Extra Production.
Self-service
Micro
150 MDL/month
1 POS · 100 receipts/day · 1 user
Small cafe, neighborhood bar, food truck. HoReCa + BOM configured self-service — simple menu, 1–2 divisions.
Mid-size restaurant with dining room + terrace. Advanced HoReCa, roles per operator/division, full SNC journal. Self-service configuration, with a step-by-step guide.
Classic restaurant — we configure the divisions, menu, recipes and flows together with your chef. Team training included. No setup effort on your side.
Additional POS · add any time: +80 MDL/month per POS · +20 MDL/month per additional access account (beyond the 1 account/POS included) · +500 MDL setup + 5 MDL/month per additional fiscal register. Setup of a new POS = free for recommended hardware.
POS vs. division — POS = a distinct point of sale (Room 1, Terrace, Store 2). Division = an internal station (kitchen-hot, kitchen-cold, bar). Divisions are free and unlimited per POS — multiple divisions on the same POS cost nothing extra.
How hardware works: what's free as part of onboarding,
what's billed separately, when someone comes on site.
✅
Free setup for the recommended catalog
CIECC-certified cash register (Intelect-Soft and other partners), kitchen & bar receipt printers, partner cash drawers, USB/Bluetooth barcode readers from the catalog — integration free as part of onboarding.
🔧
Hardware outside the catalog
If you bring your own hardware (printer, scanner, scale, payment terminal) not included in the catalog → integration is billed separately, quoted individually after a model + driver assessment. Price range per device type: see Add-ons — Additional hardware.
🚗
On-site travel for physical installation
We prefer remote (~95% of cases). For travel Chișinău / ≤50 km — quoted individually; longer distances quoted as a dedicated engineer day + transport. On Enterprise: 4 trips/month Chișinău + 1/quarter to another MD city included.
Support & incidents
Clear windows: who gets what, when, on which channel — and what happens
when an incident occurs outside hours.
📧
Micro → Super · business hours
Support via email + Telegram during business hours
Mon–Fri 9–18. Indicative email response target:
≤5 business days (Micro) → ≤1 business day (Super).
We do NOT offer general 24/7 support on these packages —
if the venue operates in the evening / weekend with a requirement
for immediate human intervention, move to Enterprise.
🚨
Enterprise · 24/7 urgency escalation channel
On Enterprise: dedicated phone Mon–Fri 9–18 +
24/7 escalation channel for critical system downtime
(POS fully blocked, MEV blocked, e-Factura not working).
First 8h/month included; the rest at cost.
This is NOT general 24/7 support — it's the emergency
line for incidents that halt production.
🛡️
What to do for a P0 incident at 20:00
The system is designed to continue selling offline on the local POS during
short outages — fiscal receipts are transmitted once the connection
comes back (14-day legal limit). For deep investigation
outside Mon–Fri 9–18 → discussion about moving to Enterprise, or
the "Out-of-hours support" option quoted individually in
Add-ons.
Book a demo
We spend 20 minutes on your flow — we tell you whether SGApps HoReCa
is a fit, how long onboarding takes, what customizations are needed.
The initial consultation is free.
Barcode scanner
Thermal printer
2-in-1 payment terminal
Commercial scale
Cash drawer
Label printer
