Q&A Scenarios · real questions, concrete answers
Every page here answers a question real customers have asked us or that we've seen in Google searches — no empty marketing, exact numbers, direct links to the concrete functionality in the platform. When a feature doesn't exist or is ⚙️ available on request, we say so explicitly.
🍽️ HoReCa · restaurant · café · bar
Table orders, kitchen display, station routing, shift reports, MEV. See the full hub at /en/horeca/.
How do you split tips among waiters?
Two fiscally-accepted methods plus the "Waiter tipping split" report with configurable percentage.
See answerWhat user roles are available?
Dynamic RBAC: 5 HoReCa presets + 4 AI MCP as templates + any custom combination with scoping per POS and division.
See answerHow do I send orders to the kitchen automatically?
Product-to-station routing (kitchen-hot, bar, pastry), separate tablets per division, Accept → Start → Ready → Delivered.
See answerHow does a kitchen display system (KDS) work?
Separate tablets per station, tickets routed automatically to the right place, per-stage timing, waiter notification.
See answerWhat does the shift-close report contain?
Retrospective snapshot per date×POS, 7 subtype totals + top-10 losses + 4 switchable groupings. Decoupled from fiscal Z.
See answerHow do you control losses in the kitchen?
Mandatory reason per line, per-reason thresholds, manager approval, top-10 losses per shift, rolling-window anomaly detector.
See answer🛒 Retail · shop · warehouse · chain
POS, stock, barcodes, B2B e-Factura, multi-location. See the hubs at /en/small-retail/, /en/clothing-store/ and /en/large-retail/.
How much does a POS cost for a small shop?
Micro package 150 MDL/month: POS + stock + MEV fiscal register + unlimited e-Factura. No per-receipt fee.
See answerHow do I track stock without errors?
Scanner-based receiving, average cost recalculated automatically, immutable audit on every movement, low-stock alerts.
See answerHow do I issue a B2B e-Factura from the shop?
IDNO auto-filled from SFS, official confirmation in a few seconds. Fiscal receipt with the invoice number noted.
See answerHow do I open an online shop?
Public site on your own domain, catalog synced with the POS, MIA payments via QR from MD banks. Go-live target 24–48h.
See answerHow do I sync stock between stores?
Multi-warehouse, POS-to-POS transfers with a mobile POS (in-vehicle), immutable audit on every step.
See answerHow do I issue B2B e-Factura automatically at chain scale?
Automated flow for B2B invoicing at scale, integration with accounting software (InfoCont, 1C, SAGA), monthly export.
See answerHow do I restrict a cashier's access to a single store?
Roles scoped per POS, ~50 granular rights, login audit with reason, configurable session timeout.
See answerHow do I manage SKUs by size × color?
Common-prefix SKU convention (not parent-child), grouped reports. No space or forward slash in the code.
See answerHow does the goods receipt flow work?
Source = purchase invoice (paper or e-Factura). Stock increased, average cost recalculated, purchase journal + dynamic AI replenishment report.
See answer🧾 Fiscal & legal · SIA MEV · e-Factura
Integration with the MEV fiscal register, SFS e-Factura, storno — every fiscal topic is documented directly on the dedicated hub.
See the MEV fiscal register hub
Receipt issuance, semi-assisted storno, MEV fiscal integration, SFS journal — all documented on the hub page.
Open /en/fiscal-register/B2B e-Factura from the shop
IDNO auto-filled from SFS, dispatch to the e-Factura portal, operator signing.
See small-retail scenarioB2B e-Factura for a chain
Multi-POS, semi-automated status tracking, accounting export via custom API.
See large-retail scenario🏭 Production with BOM · bakery · workshop · central kitchen
Recipes, BOM (bill of materials), portion cost calculation, losses. See the hub at /en/production/.
💼 For the decision-maker · pricing · comparison · package selection
The full package comparison, indicative pricing and selection guide are documented directly on the Decision-maker hub.
See the Decision-maker hub
Package comparison, indicative pricing, TCO, upgrade path. For whoever makes the call.
Open /en/decision-maker/How much does a POS cost for a small shop
Micro package 150 MDL/month + what's included, what's not, how it scales. No per-receipt fee.
See small-retail scenarioHave a question you don't see here?
Write to us — if the answer is useful for more businesses, we turn it into a public page. Initial consultation is free.
SGAPPS LABS SRL · Chișinău · Continuously in production since 2018 · POS · ERP · MEV fiscal register · Android fleet