Who signs the invoice — you or us?
You. We do not issue on your behalf. We use your
dedicated user-api credentials for the e-Factura module (generated
separately in the SFS portal, not a USB token). Signing
remains the operator's responsibility according to SFS
procedure — we only facilitate submission and status tracking.
How long does a full cycle take for one invoice?
A few seconds — from scanning the products and
confirming the IDNO, all the way to the response with the
official SFS RID, under normal conditions. If the
SFS API is temporarily unresponsive, the invoice stays in draft —
you resubmit it when SFS is back online.
Is there a volume limit or a per-e-Factura cost?
No. Unlimited on any package, within the included
traffic (an internal technical rate-limit is configurable per
account to respect SFS quotas). We do not charge per document —
metering is on traffic and storage, included in the package.
Chains with 50,000 invoices per year issue with
no performance degradation.
How do I find out that a customer accepted or refused?
The status update with SFS is semi-automatic —
the operator presses the sync button in the platform and the
system updates the Pending acceptance / Accepted / Rejected states
in the dashboard. On reject you get the reason and decide:
correction + resubmit or cancellation.
Can I cancel or reverse an already posted invoice?
Yes, semi-automatically. Cancellation and reversal
follow the SFS procedure and are semi-automatically
trackable in the platform — operator action is required
at each step. An important note: deleting the leftover
draft on the SFS portal is done manually by the operator
directly in the e-Factura portal (we do not do it from the
platform). The audit remains complete: who, when, reason.
How do the invoices reach the accounting software?
We do not generate a periodic export file. The accountant can pull
invoices via the ERP API — with a custom
setup we build on request the periodic extraction logic in the
format preferred by their accounting software (1C, SAGA, BAS,
InfoCont, etc.), priced individually after evaluation. Your data
stays accessible self-service via export at any time.
Who is allowed to issue an e-Factura — how do we control access?
We configure the roles at onboarding. Access to
the e-Factura module is restricted via permissions with
point-of-sale scoping — an operator from Store 2
cannot issue for Store 4 without an explicit right. All actions
(issuance, cancellation, resubmission) go into an immutable audit
log.
Which packages include it?
B2B sales + full e-Factura is included in both
Standard and Extra for Large
Retail, plus the certified fiscal register and B2C e-Factura. The
exact comparison of the packages, with what Extra adds
(multi-warehouse, multi-provider e-commerce, higher ceilings) — on
the Decision-maker page.